If you’re not completely happy with your purchase, you can return items within 30 days for a refund or exchange.

Returned items must be unused and in their original packaging. Clothing must be unworn and have all original tags attached. Certain items, such as face masks, cannot be returned for hygiene reasons unless faulty.

Please note: Herdy Art cannot be returned or refunded as this item is made to order.

For full details, visit our Delivery & Returns page.

Yes. Simply select Express Delivery at checkout.

Next day delivery applies to orders placed before midday*. Please note that next day delivery is not available for Herdy Wall Art.

* During very busy periods some orders may be delivered outside of the advised timeframe and express deliveries may take up to 3 working days.

At the moment, we don’t offer international shipping. Due to rising international postage costs, we’re unable to provide this service as standard.

We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay and Shop.

You can also place an order over the phone by calling Customer Services on 01539 739202.

If you need to cancel or change an order, please contact us as soon as possible. Our Customer Service team will do their best to help.

Give us a call on 01539 739202 or email hello@herdy.co.uk with your name and order number.

Fine Bone China can be prone to staining. Most marks can be removed with warm soapy water.

For stubborn stains, we recommend Bar Keepers Friend, a gentle and natural cleaner. Please don’t use bleach or abrasive scourers, as these can damage the glaze.

On rare occasions, Fine Bone China mugs can develop hairline fractures due to thermal shock. This can happen when boiling water is poured into a cold mug, especially if there’s a weakness caused during production or transport.

If you believe this has happened, please email hello@herdy.co.uk with:

• A photo of the mug showing the design and fracture
• Details of where and when the mug was purchased

Our team will be in touch to discuss a replacement.

All Herdy Wall Art is made to order and shipped separately from a third-party warehouse. Any other Herdy products you may have ordered will arrive in a different parcel.

If an item is out of stock, you can sign up for an ‘Out of Stock’ email notification on the product page. We’ll let you know as soon as it’s back online.

(This service is currently unavailable but will be back up and running soon)

Wherever possible, yes. Around 35% of our products are made in the UK, and we’re proud to support British manufacturing.

For items made overseas, we work closely with trusted suppliers and have visited our factories to ensure they meet our standards. Our partners include manufacturers in Portugal, Turkey and Sri Lanka, all chosen for their craftsmanship and quality.

You’ll find Herdy stores in Kendal, Bowness-on-Windermere, Ambleside, Grasmere and Keswick.

Find out more about our stores here.

Not just yet, but it’s something we’re actively looking into. Watch this space!