Because Fine Bone China is a thin and porous material, it can be prone to staining, especially if you are a black coffee drinker. Most stains will come off with warm soapy water, however, if you come across a stubborn stain, we recommend using ‘Bar keepers friend’. This magic bottle will get rid of tea, coffee and even red wine stains, it’s always handy to have a bottle in your cupboard.

On rare occasions, fine hairline fractures can occur in Fine Bone China Mugs, this is called thermal shock. It happens when boiling hot water is poured into a cold mug. If the mug has had a knock in production or transportation, there maybe a weakness in the mug, this can then fracture under extreme temperature. Luckily, this is a rare event, but can happen with fine bone china.

If you believe your mug has experienced thermal shock, you can email our customer service team at hello@herdy.co.uk please attach a photograph of the mug so we can see the design and the fracture along with information regarding where and when you purchased the mug. Our team will then be back in touch to discuss your replacement. 

All Herdy Wall Art purchased through our website is made to order and shipped via a third party warehouse. You should receive separate tracking information for your art. Any other Herdy products will arrive separately.

If a product you are wanting to order is out of stock, you can enter your email address on the product page for an ‘out of stock notification’. This way, you will be the first to know as soon as the product is back in stock online.

At Herdy, we are passionate about British manufacturing and supporting our local economy. Wherever possible, we use manufacturers here in the UK to make our Herdy goodies, in fact, around 60% of our products are currently produced in Britain. For our products that are made overseas, we have personal relationships with all the manufacturers and have conducted our own factory visits and make sure all factories conform to ……… We work with some of the best manufacturers in the world, from cork production factories in Portugal, to textile manufacturers in Turkey, to ceramic craftspeople in Sri Lanka.

Once your order has been processed by our warehouse you will receive tracking information via email. Most of our parcels are shipped via Royal Mail for some larger items we use DPD or UPS.

Customers who have made an online account can track their order via logging into their account.

Please note that any Herdy Wall Art products are sent via a third party warehouse. You will receive separate tracking information for these items via email.

If for any reason you are not happy with your purchase you can return items within 30 days of purchase for a refund or exchange. Returned items must be unused and in their original packaging. Clothing items must be in their original condition and retain their original garment tags. Certain items such as Facemasks are excluded for hygiene reasons, unless the items are faulty. Please check our Delivery and Returns page for more information.

Please Note: Herdy Art can not be returned or refunded.

Yes. Please select ‘Express Delivery’ at checkout. Please note, next day is only guaranteed for orders placed online before mid-day. Next day delivery does not apply to Herdy Wall Art products.

Unfortunately, we don't currently ship internationally, as prices for international postage have risen sharply over the past couple of years. As we are a small, family run company who use a local warehouse to distribute our products, we don’t have the options large companies have to ship internationally. If you would like a bespoke quote to ship Herdy products internationally, you can contact our Customer Service team who can look into a custom shipping price for your order.

Our website accepts all major credit and debit cards, you can also pay online via PayPal, GooglePay and ApplePay. If you would prefer to speak to someone directly, you can call customer Services who can place your order over the phone. You won’t receive any tracking/confirmation emails purchasing this way, so we recommend buying online whenever possible.

If you have changed your mind about an order you have placed online, the best thing to do is get in touch with us quickly so our Customer Service team can help you. Give us a call or email us with your name and order number.

If you are interested in opening a Trade account with Herdy, please contact our Trade Manager at sales@herdy.co.uk 

We have 5 Herdy stores across the Lake District, you can find us in Kendal, Bowness-on-WIndermere, Ambleside, Grasmere and Keswick.

FInd out more about our stores HERE.

Yes. - TEST GIFT CARDS ONLINE TO BE CONFIGURED BY Ian/Sally 7 richardUnfortunately, this isn’t something that we can provide at the moment. However, it is something that we are actively looking into, watch this space. 

You can easily get in contact with us via email by completing the form below or you can call Customer Services on 01539 739202. Our office is open 9am - 5pm Monday to Friday, excluding bank holidays.